Information

Staff is available outside of open hours for inquiries, renting baby strollers and wheel chairs. An AED (Automated External Defibrillator) has been installed in the Plaza.

【Location】
[NEW WEST] INFORMATION
[WEST] CONVENIENCE SHOP
[EAST] CONVENIENCE SHOP

Credit Card

We accept payments with the credit cards described here in the right.
* Some shops may not accept any of these cards. Please confirm before you purchase.

Cash Dispensers

【Location】
[WEST] Next to the “CONVENIENCE SHOP” shop

Coin Lockers

【Location】
[NEW WEST] INFORMATION
Inside the Karuizawa Prince Bowl
[NEW WEST] In front of the “NEWYORKER” shop
Next to the “NISSAN Rent-a-car” counter
[NEW EAST] Next to the “McGREGOR” shop
[GARDEN MALL] Next to the “LEONARD” shop
[EAST] Next to the “COLOMBIA SPORTSWEAR” shop

[Fee(One Day)]
Large: 300 yen / Small: 200 yen

Pay Phones

【Location】
[NEW WEST] Next to the “CORNELIANI” shop
[NEW WEST] In front of the “NEWYORKER” shop
[WEST] Next to the “CONVENIENCE SHOP” shop
[WEST] Next to the “HEART MEMORY” shop
[EAST] Next to the “COLOMBIA SPORTSWEAR” shop

Shuttle Bus

Shuttle buses run for free between the New West Area and East Area.
※Saturdays and Sundays only (except for designated days during wintertime)

【Bus Stop】
[NEW WEST] In front of the “LEVI’S ® OUTLET” shop
[EAST] Next to the “CONVENIENCE SHOP” shop

AED (Automated External Defibrillator) Installed

AEDs (Automated External Defibrillator) are installed all around the shopping center.

【Location】
[WEST] CONVENIENCE SHOP
[EAST] CONVENIENCE SHOP
* AEDs are also installed in Karuizawa Prince Hotel East/West and the Prince Snow Resort Karuizawa.

Toilet for the Disabled

【Location】
[NEW WEST] INFORMATION
Inside the Karuizawa Prince Bowl
[NEW WEST] Next to the “FOLLI FOLLIE COMPANY STORE” shop
[WEST] Next to the “JIRO MONDO SPORTS” shop
[NEW EAST] Inside of the underground parking
[GARDEN MALL] Two locations in Garden Mall
[EAST] In front of the “EDDIE BAUER OUTLET” shop

Wheelchair Rental

Wheelchairs are available for use within the Plaza to the elderly as well as disabled.

【Location】
[NEW WEST] INFORMATION
[EAST] CONVENIENCE SHOP

For guests with pets

【Shops that allow pets:】
[NEW WEST] “DOG・DEPT” shop
[WEST] “KARUIZAWA SARYO” shop （Terrace only）
[NEW EAST] “LABRADOR” shop、“STARBUCKS COFFEE” shop（Terrace only）
[EAST] “MISCELAD'ORO CAFFE ” shop（2nd Floor: Terrace only）
[KARUIZAWA AJI NO MACHI] “WAGAMAMA GYOZA” shop (Terrace only)

【Concerning the Facility and Grass Field:】
※For safety, keep your pet on a short leash when walking. ※Do not leave your pet tied to a tree or poll. ※Pet owners are expected to clean up after their pet; do not leave behind dog stools. ※When walking your pet, please be mindful of others who are not with animals. ※Smoking is not allowed on the Turf Park. ※Refrain from activities that may annoy other visitors. ※Bringing dangerous items onto the facility is strictly forbidden. The use of fire is prohibited. ※Bring your trash back with you. ※Do not enter areas marked “Do Not Enter”. ※The Turf Park is not available for use outside of the open hours. ※Understand in advance that we are not responsible for any trouble or accidents which may happen on the premises.

Pet Spa

We provide the nursery service for your doggies in the big and fully equipped space. Various kinds of pet care are also provided.

【Location】
Inside the Karuizawa Prince Bowl

【Hours Open】
10:00 a.m. - 7:00 p.m.
※Hours may change depending on the season.

【Fees】
Hourly nursery (per hour): from \525
One-day nursery (10:00 a.m. - 7:00 p.m.): from \1,575
One-night stay (24 hours): from \3,150
Shampoo Course (with spa bathing): from \4,200
※Only available for dogs and cats.
※Additional charges may be applied depending on the season. Please inquire for more information.

【Contact】
Phone: +81 267 41 4561

Stroller Rental

Families with children may borrow strollers for use within the Plaza.

【Location】
[NEW WEST] INFORMATION（5）
[WEST] CONVENIENCE SHOP （3）
[EAST] CONVENIENCE SHOP （3）

Changing Table

Changing tables can be found within the Plaza.

【Location】
[NEW WEST] INFORMATION
[NEW EAST] Inside of the underground parking
[GARDEN MALL] Next to the “LEONARD” shop

Feeding Room

Available for the feeding and nursing of babies.

【Location】
[NEW WEST] INFORMATION
[NEW EAST] Inside of the underground parking
[GARDEN MALL] Next to the “LEONARD” shop

Duty-free Shop

【Shops capable of duty-free arrangements】
[NEW WEST] “BROOKS BROTHERS FACTORY STORE” shop
[WEST] “SATO SHOES STUDIO” shop
[NEW EAST] “BEAMS OUTLET” shop
[GARDEN MALL] “TOD'S” shop

Traveler's Check

Traveler’s checks are not accepted.

Currency Exchange

Currency exchanges are not available.
* Currency exchanges are provided in the Karuizawa Prince Hotel East and West.

Home Delivery Service

Home delivery service is available for your convenience. (charged)
[NEW WEST] INFORMATION
[EAST] “MOM’S REFORM” shop
[GARDEN MALL] “MOM’S REFORM” shop